Return Policy

Last updated:

Quiphralxyghak is committed to customer satisfaction. Because indoor plants are living, perishable products, our return policy differs from standard retail. We have designed this policy to be fair to both our customers and our business, while acknowledging the unique nature of plant products. Please read this Return Policy carefully before placing an order. By placing an order, you agree to the terms of this policy. This Return Policy is incorporated by reference into our Terms of Use.

1. General Policy

Indoor plants, including Monstera Deliciosa, Golden Pothos, Fiddle Leaf Fig, and all other varieties we offer, are living organisms. Once a plant leaves our care and is delivered to you, its condition can be affected by factors during transit (such as temperature fluctuations, handling, and delivery timing) and by the environment in your home (including light, humidity, watering, and placement). We inspect each plant before shipment and package them with care to minimize damage during delivery. We stand behind the quality of our plants and are committed to resolving issues when plants arrive in unsatisfactory condition due to our handling or shipping. However, we cannot accept responsibility for issues that arise after delivery due to care practices or environmental factors beyond our control.

2. Eligible for Return or Replacement

You may be eligible for a replacement plant or a full refund if your order arrives in a condition that does not meet our quality standards and the issue is attributable to our handling or shipping. Eligible circumstances include, but are not limited to:

• Significant Physical Damage: The plant has broken stems, crushed or severely damaged leaves, or a cracked or broken pot that occurred during shipping.
• Severe Wilting or Decline: The plant is wilted beyond recovery, has significant leaf drop, or shows clear signs of stress that indicate it was in poor condition at the time of shipment.
• Pest or Disease Issues: The plant arrives with a visible pest infestation or disease that was present at the time of shipment (as opposed to issues that develop after delivery).
• Wrong Product: You received a different plant variety than what you ordered.
• Missing or Incomplete Order: Your order is missing items or is substantially incomplete.

Requirements to Qualify: You must contact us within 48 hours of delivery and provide clear, well-lit photographs of the plant and packaging showing the issue. Include your order number, the date of delivery, and a brief description of the problem. We reserve the right to assess each case individually. Our team will review your submission and respond within 2–3 business days. If we determine that the issue is attributable to our handling or shipping, we will offer, at our discretion, either a replacement of the same or similar plant shipped at no additional cost, or a full refund to the original payment method. We may request additional photographs or information before making a determination.

3. Not Eligible for Return

We cannot accept returns or offer refunds in the following circumstances:

• Care-Related Decline: Plants that have declined after delivery due to overwatering, underwatering, insufficient or excessive light, incorrect humidity, temperature extremes, or other care practices.
• Environmental Stress: Plants that have been affected by environmental factors in your home, such as drafts, dry air, or placement in unsuitable conditions.
• Minor Cosmetic Variations: Natural leaf markings, slight size differences, minor leaf imperfections, or seasonal changes in appearance. Plants are unique living organisms; variation in leaf shape, color, size, or overall appearance is normal and does not constitute a defect.
• Altered Plants: Plants that have been repotted, pruned, divided, or otherwise altered after delivery.
• Change of Mind: You no longer want the plant, ordered the wrong variety, or have decided the plant does not suit your space.
• Late Reporting: You contact us more than 48 hours after delivery. We require timely notification to properly assess the condition of the plant at delivery.
• Delivery Refusal or Unavailability: You were not available to receive delivery or refused delivery, and the plant was damaged as a result of being left outside or returned to us.

4. Reporting an Issue

If you believe your plant arrived in poor condition, please contact us as soon as possible and no later than 48 hours after delivery. You may reach us through our contact form on quiphralxyghak.world or by phone at +1 800 888 7063. When contacting us, please include:

• Your order number
• The date of delivery
• Clear, well-lit photographs of the plant showing the issue from multiple angles
• Photographs of the packaging (including any visible damage)
• A brief description of the problem

We will review your submission and respond within 2–3 business days. Do not discard the plant or packaging until we have completed our review and provided instructions. In some cases, we may request additional photographs or information to process your claim. Failure to provide adequate documentation may delay or prevent resolution of your claim.

5. Replacement Process

When a replacement is approved, we will ship a new plant of the same variety to you at no additional charge. If the same variety is temporarily out of stock, we will offer a suitable alternative of equal or greater value, or a refund at your preference. You do not need to return the original plant to us; we will provide instructions for its disposal if needed. Replacement delivery will follow our standard shipping timeline. If you prefer a refund instead of a replacement, please let us know and we will process it in accordance with Section 6 below. Replacement plants are subject to the same terms as your original order.

6. Refund Process

When a refund is approved, we will credit the amount to the original payment method used for the purchase. Refunds typically take 5–10 business days to appear on your statement, depending on your bank or card issuer. You will receive an email confirmation when the refund has been processed. If you have not received your refund after 10 business days, please contact us. Refunds apply to the cost of the affected plant(s) and, when applicable, the proportional shipping fee for the original order. If you used a gift card or promotional credit for the purchase, the refund may be recredited to your account or issued in accordance with our systems and the terms of the promotion. We do not refund taxes that were collected unless required by law.

7. Exchanges

We do not offer direct exchanges (e.g., trading one plant variety for another). If you wish to receive a different plant, you may request a refund for the original order (if eligible under this policy) and place a new order for the desired plant. Alternatively, you may purchase the desired plant as a new order. Contact us if you need assistance coordinating a refund and new order.

8. Damaged in Transit

If your plant arrives with physical damage from shipping—such as broken stems, crushed or torn leaves, a cracked or broken pot, or visible impact damage—please document the damage with clear photographs and contact us within 48 hours. Include photos of both the plant and the packaging. We will work with you to resolve the issue, which may include a replacement or refund at our discretion. Our goal is to ensure you receive a healthy plant that meets your expectations. In cases where the packaging appears to have been mishandled by the carrier, we may pursue a claim with the carrier separately; this does not affect your right to a replacement or refund from us.

9. Plant Care After Delivery

To help your new plant thrive, we recommend following the care instructions provided with your order. General tips include: place plants in appropriate light conditions (most houseplants prefer bright, indirect light); water according to the plant's needs, allowing the top inch of soil to dry between waterings for many varieties; avoid overwatering, which is a common cause of decline; and keep plants away from drafts, heating vents, and extreme temperature fluctuations. If you have questions about plant care after delivery, please contact us. We are happy to provide guidance; however, we cannot accept returns or offer refunds for plants that decline due to care practices or environmental factors in your home.

10. Limitations

This Return Policy applies only to purchases made directly through quiphralxyghak.ddd. Our total liability for any claim related to a plant order is limited to the purchase price of the affected product and, when applicable, the shipping cost paid. We are not liable for any indirect, incidental, or consequential damages. Some states or jurisdictions do not allow the exclusion or limitation of certain warranties or damages, so some of the above may not apply to you. This policy does not affect your statutory rights under applicable consumer protection laws.

11. Policy Updates

We may update this Return Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your use of our services after such changes constitutes acceptance of the updated policy. For orders placed before a policy change, the policy in effect at the time of order will apply to that order. We encourage you to review this policy periodically.

12. Contact Us

For questions about returns, replacements, refunds, or this Return Policy, please contact us at:

Quiphralxyghak
2211 N Beckley Ave
Dallas, TX 75208
United States

Phone: +1 800 888 7063

You may also reach us through our contact form on quiphralxyghak.ddd.

We will respond to your inquiry as promptly as possible.